Contact & Support
SKIA Forge runtime and SKIA Forge IDE — startup, updates, integrations, governance, or getting started — we're here
Support Scope
Runtime startup and health issues
Integration contract failures
Governance and policy flow debugging
Workflow failures and integration issues
SKIA Forge IDE install, updates, and desktop runtime
General usage and workflow questions
Response Expectations
P1
Critical Outage
Complete loss of service or data integrity risk. Immediate response window.
P2
Degraded Service
Core functionality impaired but workaround exists. Same business day response.
P3
Non-blocking Issue
Minor issues, questions, feature requests. Prioritized backlog response.
When Reporting an Issue — Include
Endpoint and HTTP method
Request timestamp
Request ID or correlation ID (if available)
Governance mode: strict / adaptive / autonomous
Full error message and stack trace
Steps to reproduce reliably
SKIA Forge IDE version or build channel (if using the desktop app)
Escalation Path
1
Reproduce locally and validate with health and probe endpoints to isolate the failure surface.
2
Apply remediation guidance from control-plane outputs and check the Troubleshooting docs.
3
Escalate via the form below with logs, payload shape, and expected vs actual behaviour.
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